Refund Policy

30-day money-back guarantee

If you buy Thpaste premium and you're not happy with it, email support@thpaste.com within 30 days of your purchase and we will refund you in full. No questions asked.

This applies to every premium purchase — monthly and lifetime alike. You don't need to give a reason, and we won't ask for one.

How to request one

Send an email to support@thpaste.com from the address you used at checkout, or include your order reference. That is the whole process.

We action refund requests within 2 business days. Once processed, the money is returned to your original payment method — how quickly it appears is up to your bank or card issuer, typically 5 to 10 business days.

Cancelling a subscription

You can cancel a monthly subscription at any time and it will not renew again. Cancelling keeps your premium access until the end of the period you've already paid for. If you'd rather have the current period refunded than run it out, ask us and we'll do that instead.

If something goes wrong

The guarantee above is the floor, not the ceiling. If the service fails you outside the 30-day window — an outage that cost you access, a charge you didn't expect, a renewal you meant to cancel — email us anyway and we'll sort it out. We'd rather refund you than have you feel cheated.

This policy sits alongside your statutory rights, which it doesn't affect.